Remote Customer service Jobs · Customer Success

Job listings

$100,000–$120,000/yr
US Unlimited PTO

  • As an Engagement Manager, you lead customer implementations and ensure healthcare organizations realize value from Axuall's solutions.
  • You develop implementation strategies, build trusted partnerships, and coordinate cross-functional teams to deliver successful business outcomes.
  • The ideal candidate brings experience in enterprise software implementation, project management, and customer success, preferably in healthcare.

Axuall is a clinical workforce intelligence company that provides a national real-time practitioner data network to healthcare organizations. The company is backed by over two dozen leading healthcare organizations and focuses on improving clinical workforce efficiency.

  • Manage a portfolio of named accounts to drive revenue growth through renewals, cross-sells, and upsells.
  • Build strong relationships with senior management and C-level executives, providing strategic guidance on cybersecurity best practices.
  • Conduct quarterly business reviews and ensure high levels of customer engagement and adoption of Keeper solutions.

Keeper Security provides cybersecurity solutions including password management and zero-trust privileged access management. Trusted by millions of users and thousands of organizations, the company offers a fast-paced, collaborative environment with opportunities for growth.

$210,000–$230,000/yr
US Unlimited PTO

  • Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
  • Build, lead, and develop the Customer Success team, including Director-level leaders.
  • Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.

  • Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
  • Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
  • Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.

Canada Unlimited PTO

  • Define and execute Roofr's post-sale customer experience strategy, leveraging AI and automation to accelerate time-to-value and improve retention.
  • Lead customer support, onboarding, and retention teams, building scalable processes and a customer-first culture.
  • Partner cross-functionally with Product, Engineering, Sales, and Marketing to optimize the end-to-end customer journey.

Roofr provides a CRM platform for roofing contractors, integrating sales tools like aerial measurements and digital proposals with payments and material ordering. They are a successful startup with a strong culture, solid financials, and a growing team.

$74,800–$110,000/yr
US Unlimited PTO 16w maternity 16w paternity

  • Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
  • Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
  • Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.

DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.

$79,670–$109,262/yr

  • Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
  • Leverage usage data and automation to proactively identify risk and expansion opportunities.
  • Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.

Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.

  • Act as primary contact for B2B/enterprise customers, driving relationships from launch to renewal.
  • Ensure customer satisfaction, retention, and success by managing escalations and monitoring progress.
  • Collaborate cross-functionally with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap priorities.

Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.

$95,000–$107,500/yr
US Unlimited PTO 6w maternity 6w paternity

  • Own the customer implementation journey as project manager for enterprise accounts, building project plans and tracking milestones.
  • Communicate across multiple stakeholders including executive sponsors, administrators, and end users to drive accountability.
  • Facilitate structured onboarding with kickoff meetings, process reviews, and training sessions tailored to firm needs.

Karbon is the global leader in AI-powered practice management software for accounting firms. They are a well-funded, globally distributed team with a people-first culture, certified as a Great Place to Work and listed on Fortune's Best Small Workplaces.

  • Develop and execute a customer success strategy that ensures adoption, retention, and expansion.
  • Strengthen client relationships and minimize churn through proactive engagement and early warning systems.
  • Collaborate with GTM, Product, and Engineering teams and lead a future CS team to exceptional performance.

Patlytics provides AI-powered patent workflow solutions, using LLM technology curated by patent professionals. Backed by top-tier Silicon Valley VCs, the company has a world-class team from leading tech and law firms.